Mercure Debrecen 4 stars

Customer review rating (ALL Rating) 4.6/5 811 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central Debrecen location

  • Restaurant and wine bar with outdoor seating

  • 5 flexible meeting rooms

  • Gym and finnish sauna

  • Secure parking

Our accommodation(s)

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Hotel location

Mercure Debrecen

Bajcsy Zsilinszky utca 11
4025 DEBRECEN
Hungary

GPS:47.52982863321913, 21.62249803921221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Who doesn't love wine? And who doesn't love food? Experience Mercure Debrecen's Winestone offerings, where we pair up the best dedicated Hungarian Winestone wines, and wines from around the world, with the best local cuisine to serve you a night to rememb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  811 reviews

room for improvement

Customer review rating 2.5/5

Endre Couples - Confirmed reviews ALL

PROs: - breakfast was outstanding - room's interior design was also outstanding - got a bed for our pet CONs: - stayed in Hungary: but the price was denominated in EUR, yet we paid in HUF upon arrival. during our stay EUR weakened => they made the customer carry the exchange rate fluctuation's risk. pricing should be clear and concise and not fluctuating. - we brought our dog with us as the hotel is pet friendly, however we see no clear indication neither on the website nor on-site how much extra a pet costs. we are still uncertain, as we did not received an itemised invoice - the bed our dog received was very lovely, however, no-matter-how-much they tried to clean it before they brought it in, we immediately recognised that the previous dog threw-up on that bed, and they were clearly not able to clean that out perfectly (or at least as much as we would not immediately recognise this problem) - there were some black markers on the top of our bathroom mirror. not a huge deal breaker, but just something you eventually notice - this was the first place where we got charged for parking during our stay (even though we have been to quite some other hotels, and had never got charged for our car's parking) which was substantial compared to the overal price of the stay. - at the reception desk they were kind and helpful, but: they should say to wait at least 1 hour after they turn on the sauna, not 20-30 minutes. the sauna was barely going at the time they suggested. - even though we paid in advance right when we arrived to the hotel ("to make the checking-off process easier") the receptionist was asking for the money again during checking-off process. we had to go back to the room and go through the trash-bin to show him that we actually already paid them. it was a bit humiliating. - also during one of the breakfast, one of the administrators came over and ask if there was a 3 person with us (no, there were 2 of us + our dog), but they mistakenly thought/messed something up at the reception thinking there were 3 of us. i wonder, did they charge breakfast for 3 persons?

Dear Endre K., Thank you very much for your review. We are happy to hear that you liked our hotel, but we are very sad to hear that your stay was uncomfortable. First of all, we would like to apologize for our mistakes and faults. We will definitely look over all of the dog beds and make sure they are properly and thoroughly cleaned out again for the next guest to use. We also apologize for your discomfort at breakfast and check-out. One of our receptionist messed up your check-in process, and that resulted in some confusion for the breakfast team, and the check-out receptionist. As for our pricing and parking. We are an international hotel and our prices are set statically accordingly. We run our rooms on EUR as it is the most commonly used currency for most of our guests, and the EUR price of the room is static and unchanging. We understand that of course due to the exchange rate the HUF price will fluctuate up and down each time depending on the days; however, we calculate our exchange to HUF price based on the bank exchange rate, so we never overcharge or charge anything extra towards our guests. For pet pricing, prices are displayed both on our TV screen in house behind the reception, as well as on our Accor website, which is €20 / night. Lastly, we are sorry that our parking is paid parking; however, most of the hotels in Debrecen is paid parking, and many other hotels across the world is paid parking as well. Once again, we admit that we have made mistakes and caused you inconveniences, and we apologize for that. But we hope that you will understand the other parts that unfortunately we cannot change on. As for your invoice, we will get that sent out to you as soon as we can. Yours Sincerely, Demény Gábor General Manager

Very Good experience with Family

Customer review rating 5.0/5

A K. Z. Families - Confirmed reviews ALL

Good Service, nice hotel with super interior design

Dear Akteruzzaman We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

Convenient location for access from airport and train station

Customer review rating 4.5/5

Kal S. Business - Confirmed reviews ALL

Hotel is very well organised at front desk/ check-in/ check out. The room was very clean and in great condition. Breakfast options were extensive and above average for a buisiness hotel.

Dear Kaldip, We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

Good location and unique kind of Hotel in Debrecen.

Customer review rating 4.5/5

J. M. Business - Confirmed reviews ALL

All was great, lovely stay and great staff hospitality.

Dear Jose, We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

Great location and Lovely rooms

Customer review rating 5.0/5

Marie G. Friends - Confirmed reviews ALL

I really loved the location, being in the centre of the city. Our rooms were clean, comfortable and smelled great.

Dear Marie We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

Other web-users rate our hotel

  • 217 reviews 9.2/10 Location
  • 306 reviews 8.1/10 Room
  • 279 reviews 8.9/10 Service
  • 11 reviews 5.9/10 WiFi
  • 200 reviews 9.3/10 Breakfast
  • 192 reviews 9.9/10 Vibe
  • 155 reviews 8.7/10 Comfort
  • 145 reviews 7.2/10 Cleanliness

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