Mercure Krakow Fabryczna City

Customer review rating (ALL Rating) 4.7/5 1,226 reviews

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Mercure Krakow Fabryczna City - Image 1
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Fabryczna 13, 31-553 KRAKOW, Poland

Description

Hotel extras

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Conference center with a total area of 2200 m2 and a large monitored garage

  • Vodka Factory Museum *ticket includes tasting

Our accommodation(s)

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Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

Telephone
Fax +48 12 395 14 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,226 reviews

TripAdvisor Rating  3.5/5  31 reviews

Room was great

Customer review rating 5.0/5

Martin E. Business - Confirmed reviews ALL

The people there were very friendly and helpful.

good stay

Customer review rating 4.5/5

Delecolle Families - Confirmed reviews ALL

good hotel, good location, the tram is 5 mn to walk and direct to the old city. i booked 2 rooms, one was in the courtyard and there is a problem with the windows, they don t close properly and it was possible to heard outside. for sure i will come back in your hotel

Great amenities

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great stay, loved the hotel and all the amenities and very friendly staff in all areas.

Dear Kevin C., It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Sincerely, Karolina Gawryś Guest Relations Supervisor

Low-end Mercure

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is very well located and has stunning design. However, usability of the hotel is very poor as well as it feels low quality as well as not well maintained. Few example: in a room with bathtube there is no mount for a shower handle so basically you cannot have a shower, only bath. The shower furniture is very cheap and already broken hence malfunctioning. Or another example - there is no ironing set in a room. You either need to go through the whole hotel to a separate ironing room or request one to be brought to you that was never available during my stay. In summary, one of the best located and modern but one of the worst managed Mercure I've stayed.

Dear Mr. Andriy T., Thank you for taking the time to provide your feedback, it is extremely important to us and assists in improving the quality of your stay. I am sorry to hear that we failed to meet your expectations on this occasion. Your feedback is very important to us and I will share your comments with the team for training purposes and corrective measures. At Mercure we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. Your comments about the technical condition of the room have been passed to Technical Department Manager in order to reinstate procedures and avoid future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karolina Gawryś Guest Relations Supervisor

Generally a comfortable stay, with everything I needed

Customer review rating 4.0/5

Clare I. Business - Confirmed reviews ALL

The room was well appointed and generally comfortable , with the only slight frustration being the air-conditioning which could not be changed from heating the room (function locked on the panel) with 18C being warmer than I would usually chose to sleep at. The facilities were good and the gym excellent, though I remain confused as to how to use the lockers and actually returned to find that someone had been able to open the locker with my things in and add their belongings. The food it the restaurant was lovely, though as a vegetarian the choice was limited and I would have preferred for breakfast to have been available from 06:00

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Other web-users rate our hotel

  • 484 reviews 8.2/10 Location
  • 746 reviews 8.5/10 Room
  • 566 reviews 8.6/10 Service
  • 22 reviews 8.2/10 WiFi
  • 478 reviews 9.1/10 Breakfast
  • 424 reviews 8.6/10 Food
  • 391 reviews 8.5/10 Amenities
  • 381 reviews 8.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.