Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 586 reviews

Best price
guarantee
Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  586 reviews

TripAdvisor Rating  4.0/5  210 reviews

Certificate of excellence 2023

Friendly Hotel By The River

TripAdvisor rating 4.0/5

Colin D TripAdvisor review

We usually visit Bedford once a year and have previously stayed at the Bedford Swan. However, since refurbishing it the staff there and the management have become very rude. So we decided to give the Mercure a go and we didn't regret it. The hotel has a 70s retro feel about it and as seems to be the case with the Mercure brand it could do with some modernisation. That said, the staff were friendlier and best of all they had a sense of humour. Check in and check out was excellent and we felt welcomed. We were allocated a room on the ground floor. The room was clean and the beds were very comfortable. The bathroom was also very clean and the toilet had a fast flush. One problem we did encounter, was the air conditioning/heating wasn't working so it was quite chilly given that the weather was only in single digits centigrade. Breakfast was served in the first floor restaurant. I'm OK with stairs, but my wife isn't so I asked Nas if there was a lift and he showed me one which was tucked around a corner. I was surprised the main lift didn't stop on that floor? Anyway, it was only a minor issue. The breakfast was well cooked and there were hot and cold options. I guess it must have been very quiet at the hotel because on both mornings there wasn't anyone asking for our room number. We also had a light meal in the bar area. That was very enjoyable and the view across the river was lovely. It was rather chilly down there though and I had to keep my coat on. To sum up, the hotel didn't have the same services that the Swan had, but the staff were more welcoming and the rooms were more than adequate. We also found the seating in the breakfast room much better.

Great Staff!

Customer review rating 3.5/5

Wk Business - Confirmed reviews ALL

Staff was absolutely stellar!!!! Front desk team was responsive and professional

Top place to stay.

TripAdvisor rating 5.0/5

Bodie72 Business - TripAdvisor review

Not a bad stay at all, Rooms a little tired but still good. Car park is a touch small but there’s nothing the hotel can do about that. Where this hotel excels is in its staff they are brilliant but two for me stand out and I’m going to name them as they deserve it so hats off to Love and Nas you guys rock.

Dear Guest, Thank you for your feedback! We're glad you enjoyed your time! Love & Nas will be thrilled to hear your appreciation for their service. We hope to welcome you back for future business journeys! Best Wishes, Front Office Manager

Only thing going for the hotel is the Front office staff and convenience and closeness to our client (as we don't like to drive too much in the morning)

Customer review rating 2.5/5

Pan Business - Confirmed reviews ALL

I feel that the hotel is stuck in a time warp .. i have been staying with you for over 10yrs and in that time nothing seems to have changed except the managers, the staff (Front office especially) makes the stay reasonable. However any issue, suggestion or problems(not small things like no shampoo etc for which they are able to help ) they are totally helpless. I almost feel that this survey is a tick box exercise, that needs to be done due to it being the start of the financial year, and no action will be taken. Additionally i feel the feel with the hotel is, people will stay irrespective of the service we provide because we are central and significant lack of other reasonable hotels in the area apart from the Swan. I think you owe it to residents and more importantly the staff to have a bit of pride to say they work or stay at the Mercure Bedford .. rather or colleagues saying why don't to travel and stay in MK and there are much better hotel. I make no apologies if this response is to blunt ... but you seriously need to upgrade your hotel if you want attract more residents (a number of my team members have already decided to stay in MK)

Clean , well presented rooms hotel staff friendly,

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I had possibly the worst stay in a hotel of my life, and unsure of why - The crux of it is I didn't sleep well at all. To hot, couldn't get comfortable in the bed - Aircon adjusted down to chill room , but second night still didn't sleep well. Was it me or the room, or outside noise no idea? The room is well presented and clean. Aircon cooled the room, I was just conscious of it running. Breakfast was lovely with a good selection Staff were friendly and helpful.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 529 reviews 9/10 Location
  • 1,057 reviews 6.4/10 Room
  • 822 reviews 8.5/10 Service
  • 12 reviews 7.7/10 WiFi
  • 390 reviews 5.7/10 Cleanliness
  • 314 reviews 7.4/10 Breakfast
  • 12 reviews 0.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Bedford

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.