Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 930 reviews

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Mercure Darwin Airport Resort - Image 1
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Mercure Darwin Airport Resort - Image 4
1 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  930 reviews

TripAdvisor Rating  3.5/5  946 reviews

Poor changes to Mecure

Customer review rating 1.0/5

Kellie Business - Confirmed reviews ALL

Sad to see the new changes at Mecure. Payment for parking $20 , locked gates, friends of guests unable to swim in pool if having lunch yet the rooms remain basic. Prices for food and beverages extremely high. I have stayed here for business for years but will now be looking to stay elsewhere

Dear Kellie G., Thank you for taking the time to share your thoughts with us. We're sorry to hear that you're disappointed with the recent changes at Mercure. We understand your concerns regarding the parking fees, pool access policies, and pricing of food and beverages. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services and amenities. We hope to have the opportunity to welcome you back in the future and regain your trust. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Outstanding

Customer review rating 5.0/5

Craig Business - Confirmed reviews ALL

Excellent hotel from front desk staff ( Desi is super nice and efficient always) to beautiful rooms and swimming pools.

Dear Mr. Craig J., Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel, from the attentive service provided. We appreciate your feedback and hope to welcome you back again soon for another outstanding stay! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

good stay.

Customer review rating 4.0/5

Maria B. Solo - Confirmed reviews ALL

Lovely clean room, well appointed. Disappointed with no room service. Great menu.

Dear Maria B., Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found your room to be clean and well-appointed. However, we apologize for any disappointment caused by the lack of room service. Your comments about the menu are appreciated, and we're glad to hear that you found it to be great. We look forward to welcoming you back for another enjoyable stay! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Good location

Customer review rating 4.0/5

Kathleen E. Business - Confirmed reviews ALL

Comfortable stay , bed good pillows ok. Depending on what room type you are in , you can have space or very small space . Resort is gated so stops people parking in that are not staying . Food is over priced and old menu , could do with up grade . Breakfast is ok , but not really hot could do with more choice.

Dear Kathleen E., Thank you for sharing your feedback! We're glad to hear that you found our location convenient and had a comfortable stay overall. We appreciate your insights regarding the room size and amenities, as well as your thoughts on the food options and breakfast. Your comments will be shared with our team for review and consideration as we strive to improve our services and offerings. We hope to have the opportunity to welcome you back again in the future for an even better experience. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Staff were fine. Room was nice enough but took way too long to check in.

Customer review rating 1.5/5

C. (. Business - Confirmed reviews ALL

Every single day, 6 planes arrive after midnight. Therefore, every single day, a lot of people make their way to Novotel/Mercure. There are two people available to check 30+ people in. I got to my room at 2:30am. I admit, I screwed up my booking which took longer to sort out, but I waited 40 minutes in line to find that out. I actually booked for the wrong night and didn't realise until I was in the queue checking in. Novotel had no reooms left so I ended up with a room at Mercure. I tried to book online but because it was after midnight I couldn't book a room from the previous day, although it was still the night I was trying to stay. Happy to discuss this further as I think there is a lot of room for improvement with the process for late night arrivals. There must be a better way to check people in. I chose Novotel (before realising my stuff up) because it was going to get me into bed quicker than going anywhere else. It would have been quicker and $150 cheaper to get a taxi to town and stay the night in Darwin. This is what I will be telling my staff to do over the next few months whilst we carry out our contract in NT. I have stayed at Novotels in the past and have had a great experience but this was next level terrible. I don't blame the staff as they were friendly and only following a process. Surely there an be an express system where a room is prepaid, all required details on file and a key card can be retrieved without lengthy interaction with staff. The staff member kindly offered to join me up to save 10%. The email did not come thorugh for me to confirm until a minute or two after and I was too tired to wait so I told him I'd rather pay the full price, than wait for an email that may or may not arrive in the next minute or two. About 15 people waiting behind me too. To pay $394 for the privelage of a few hours sleep before having to check out seems a bit rich, particularly when the lfights come in so late. Guests don't have a choice on when the flights arrive (Only choice from Melbourne is the late one) so we can't get there any earlier. The hotel is set up at the airport to accommodate passengers so the service should be tailored accordingly.

Dear Triplow C., Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience and frustration you experienced during the check-in process, as well as for any issues with your booking and room allocation. We understand the importance of efficient and timely check-in, especially for guests arriving late at night after long flights. Your comments regarding the need for improvement in our check-in process have been duly noted, and we will certainly review our procedures to find ways to streamline and expedite the process for late-night arrivals. Additionally, we apologize for any confusion or delays you encountered with your booking and payment process. Your suggestions for implementing an express check-in system are appreciated, and we will explore ways to enhance our procedures to better serve our guests, especially during peak arrival times. We truly value your loyalty and regret that your recent experience fell short of your expectations. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for all our guests in the future. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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