Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,308 reviews

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Mercure Brisbane King George Square - Image 1
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Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,308 reviews

TripAdvisor Rating  4.0/5  1,407 reviews

Dirty room with moths

TripAdvisor rating 1.0/5

L D TripAdvisor review

The carpet in the room needed to vacuumed with stuff on it from the previous guest. There were stains on the carpet and months worth of dust built up in the corners of the room and the corners of the sofa. The bathroom tiles had mold inside and outside the shower, the sink was cracked in several places and the leaking of water from the wall to the toilet had stained the area and had not been cleaned. The broken toilet seat hinge had been repaired with welding instead of being replaced. Light switches were dirty and there were even moths in the room when I opened the door. Even the lift carpet smelt awful and was in obvious need of replacement. Needless to say that I will not be staying there again.

Well located, friendly staff, clean room

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very friendly staff at check in, lovely staff in the restaurant where I went for dinner. Bathroom smelt very strongly of bleach upon entering for the first few times, but smell did seem to fade away during my stay. Would def be back again due to value for money, location and amenities.

Dear Natalie, Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed our well-located hotel, friendly staff, and clean room. It's wonderful to know that you had a pleasant dining experience in our restaurant as well. We appreciate your understanding regarding the initial strong smell of bleach in the bathroom, and we're glad it dissipated during your stay. Your comments about value for money, location, and amenities mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Roshit Manmohan Front Office Manager

Well located

Customer review rating 4.0/5

Jp Couples - Confirmed reviews ALL

Service was on par. But compared to other Accor Accomodations we’ve booked in the past, even it’s stated there’s two of us staying, you guys only give 1 set of slippers/toothbrush/bathrobe. And down at reception, you don’t use your members priority lane.

Dear Jose, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you received service that met your expectations. However, we apologize for any inconvenience caused by the allocation of amenities for your stay. Your comments regarding the provision of essentials are noted, and we will review our procedures to ensure that the appropriate number of amenities is provided based on the number of guests staying. We appreciate your kind words about our concierge team and their prompt and accommodating service. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Roshit Manmohan Front Office Manager

Usually we are more than satisfied but this time we were disappointed

Customer review rating 3.0/5

June T. Couples - Confirmed reviews ALL

We requested extra pillows. After 2 contacts they were never supplied. We requested room service of 2 toasted sandwiches and a hot chocolate. They were never sent to our room and staff on both counts did not call to say they were not available. It was too late when we realised our dinner was not coming and too late to go elsewhere so we missed out on dinner.

Dear June, Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointing experience you had during your recent stay. We deeply regret the lapses in service you encountered, particularly regarding the requested extra pillows and room service. We understand the frustration of not receiving the amenities and services you requested, and we apologize for any inconvenience caused by the oversight. Your comments regarding the lack of communication about the unavailability of room service are noted, and we will address this with our team to ensure better communication in the future. We assure you that your experience does not reflect our usual standards of service, and we will take steps to prevent similar situations from occurring in the future. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Sincerely, Roshit Manmohan Front Office Manager

Dissatisfied

Customer review rating 2.0/5

Peter O. Business - Confirmed reviews ALL

The staff at the Mercure were very courteous. The room was disappointing as the carpets near the bar fridge needed replacing. I took offense at a very curt letter from your guest Services Agent, Raman, who advised me that your hotel's credit limit of $200 had been surpassed due to valet car parking charges and one meal charged to my room. I had until 9 pm that night to settle the account otherwise i would be charged additional charges! This letter left under my door the same evening was over the top and certainly dis-courteous. I wrote to Raman, no reply. expressing my dis-pleasure. I was not advised on your hotel's standard operating procedure in regard to the credit level upon registration. Can I suggest that guests are told of this matter at the commencement of a stay, the staff may inform guests of this policy. If this had been the case, I would have paid by credit card immediately for car parking which amounted to $200. As an Accor Plus member for several years, I took exception to these over-the-top correspondences from Raman. I suggest that you review your communication strategy simply reminding guests, on arrival, of this credit limit. Would I stay at the Mercure again, I would need to think twice. I would like to complement your staff on the whole. This letter from Raman certainly took the gloss off my stay. It was not needed.

Dear Peter, Thank you for sharing your experience with us, and please accept our sincerest apologies for the disappointment and inconvenience you encountered during your stay. While we're glad to hear that our staff were courteous, we deeply regret that the condition of the room and the communication regarding credit limits fell short of your expectations. Your feedback regarding the condition of the room and the communication from our reception team is concerning, and we will address these issues with our team to ensure that similar situations are avoided in the future. We understand the importance of clear communication and ensuring that our guests feel valued and respected throughout their stay. As an Accor Plus member, your satisfaction is of the utmost importance to us, and we apologize for any negative impact this experience may have had on your perception of our hotel. We will certainly review our communication strategy and strive to improve our processes to better serve our guests. We appreciate your compliments towards our staff, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Sincerely, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,536 reviews 9.1/10 Location
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  • 116 reviews 4.7/10 WiFi
  • 1,034 reviews 4/10 Cleanliness
  • 983 reviews 4.1/10 Comfort
  • 623 reviews 3.5/10 Amenities
  • 580 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.