Mercure Nice Centre Notre Dame Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,276 reviews

Mercure Nice Centre Notre Dame Hotel - Image 1
Mercure Nice Centre Notre Dame Hotel - Image 2
Mercure Nice Centre Notre Dame Hotel - Image 3
Mercure Nice Centre Notre Dame Hotel - Image 4
28 avenue Notre Dame, 06000 NICE, France

Description

Hotel extras

  • Labeled ALLSAFE Bureau Veritas

  • In the heart of Nice city center, 547 yards (500 m) from the train station

  • A 10-minute walk from the Promenade des Anglais

  • Rooftop swimming pool and hot tub with 360-degree view

  • Private garden measuring 21,529 sq. ft. (2000 m2)

Our accommodation(s)

Hotel location

Mercure Nice Centre Notre Dame Hotel

28 avenue Notre Dame
06000 NICE
France

GPS:43.703529, 7.266458

Telephone
Fax +33 4 93 62 61 69

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BellaCiela

On the top floor of the hotel, the SKY LOUNGE welcomes you to one of the most magical rooftops in the city. Sample a glass of gourmet Mercure wine, or have a bite to eat with a slate of cold meats or cheeses, while enjoying spectacular views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,276 reviews

TripAdvisor Rating  4.0/5  1,719 reviews

Certificate of excellence 2024

Will never go back

TripAdvisor rating 1.0/5

dianesP7239XS TripAdvisor review

Checked in late on 7/5/24. Flight was delayed and as it was very late we went straight to the hotel to get some rest after a long day of travel. First impressions were good but the beds were like lying on concrete. Next morning I asked if something could be done as neither of us had slept. Result was they said they would put extra padding on the top.That sounded like the perfect solution. What they did do was put a second mattress protector on, which did not solve the problem. It was very thin and made no difference at all. After another night of less than 3 hours sleep each, we asked for help again. None was forthcoming. We were told that that is the way the beds are, and there was nothing else they could do. I don't want to spend my holiday complaining and we decided that we would use the duvets as extra padding, which was the only option we thought we had open to us. This is a problem this hotel is aware of, as it is mentioned repeatedly in reviews There are solutions, good quality mattress toppers for customers who might need a softer solution, would be an answer. I don't think it's unreasonable. Nor is it rocket science! It would appear that solving the problem is not important to the hotel. The pillows are pathetic, the acces to the shower means climbing into a bath that is much higher than normal, and is very awkward for older people (we are both in our 60's). However it was the least of our problems. No sleep for three nights equals pretty close to exhaustion. It seriously impacted on our enjoyment. The final point of disappointment was we requested a late checkout on 10th May as we had a late flight, and due to the fact that we were both dead on our feet, asked on the evening of the 9th for a late checkout. After a bit of pretend flicking of the keyboard keys, the very unhelpful receptionist told us the best she could do was 1pm. It was not really what we were looking for and declined. The morning receptionist however managed to accommodate us until 4pm!!!!She was the only helpful member of staff we ever encountered. Customer service is awful. Resting b*t*h seemed to be the default expression and rolling of the eyes as you approached a common reaction. The hotel is very poor in the facilities provided for over 600 euros for three nights. The pool area needs some attention in maintenance, loose tiles and rusty railings. Didn't have breakfast, so can't comment on that. In conclusion, I was too tired to enjoy my holiday. It's very expensive for very standard facilities. Most of the staff are unhelpful,surly, and not customer focussed. Only the housekeeping staff ever cracked a smile. I had been really looking forward to a short break with my sister in Nice, and ended up desperate to go home and sleep. Mercure, Notredame, you need to up your game!

Dear Madam Diane, Thank you for taking the time to share your recent experience at Mercure Nice Center Notre Dame. We attach great importance to our customers' feedback and I am deeply sorry to learn that your stay did not live up to your expectations. I am particularly sorry to learn that the quality of our mattresses was not satisfactory to you. The comfort of our guests is a top priority, and we have recently invested in renewing our bedding to provide the best possible rest. I sincerely regret that this was not the experience you had and I assure you that we will look into this matter carefully to make the necessary improvements. I am also sorry to hear that our team's response did not meet your expectations. Our staff are trained to provide friendly, responsive and professional service, and it is unacceptable for you to be left with any impression to the contrary. Rest assured that your comments will be shared with our entire team in order to strengthen our service standards and ensure that incidents like this do not happen again. We sincerely hope that you will give us the opportunity to welcome you back and provide you with a much more positive experience. To make up for it, we would be delighted to offer you a special offer for your next stay. Please feel free to contact me directly so we can organize this together. Once again, I offer my most sincere apologies and thank you for your understanding. Sincerely,

Well located. Great for shops and transport.

Customer review rating 5.0/5

Stephen G. Couples - Confirmed reviews ALL

2nd stay. Loved the location.

Dear STEPHEN G. We are delighted to learn that your stay at the Mercure Nice Center Notre Dame was a success and that you took full advantage of our establishment. We would like to thank you for your trust and loyalty. We would also like to inform you of upcoming events in Nice that might interest you. Indeed, the city of Nice will soon host major events such as the Tour de France, the Olympic Games and the famous Jazz Festival next August. These unique opportunities will allow you to discover the cultural and sporting wealth of our beautiful region. We would be delighted to welcome you again during these events to give you an unforgettable experience. Do not hesitate to contact us for more information or to organize your next visit. Once again, thank you for your stay with us and see you soon at the Mercure Nice Center Notre Dame. Best regards Thierry Douet General Manager

Lovely stay

Customer review rating 4.5/5

Hazel Couples - Confirmed reviews ALL

Lovely staff, although the room was really lovely the corridors and communal areas were a bit shabby and dated. Great helpful staff, let us have the room a little later on check out day!

Dear M. H., We are delighted to learn that your stay at the Mercure Nice Center Notre Dame was a success and that you took full advantage of our establishment. We would like to thank you for your trust and loyalty. We would also like to inform you of upcoming events in Nice that might interest you. Indeed, the city of Nice will soon host major events such as the Tour de France, the Olympic Games and the famous Jazz Festival next August. These unique opportunities will allow you to discover the cultural and sporting wealth of our beautiful region. We would be delighted to welcome you again during these events to give you an unforgettable experience. Do not hesitate to contact us for more information or to organize your next visit. Once again, thank you for your stay with us and see you soon at the Mercure Nice Center Notre Dame. Best regards Thierry Douet General Manager

Standard less than expected

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I must say I was disappointed on the Hotel standard Hotel location is great, but rooms have low standard, are very small, beds very hard and unconfutable

Dear Ms V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Centre Notre-Dame. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thierry Douet Directeur Général

Perfect Holiday in a Beautiful Hotel .

Customer review rating 5.0/5

Jean O. Solo - Confirmed reviews ALL

Had such a relaxing stay in this Hotel, Staff were extremely pleasant and homely, from front Desk to dining to room cleaners. Perfect location in the centre of Nice Ville and less than 10 minute walk to beach ,restaurants etc, If you didn't feel like going to beach, the rooftop is the perfect way to chill out with lovely comfortable lounges and Jacuzzi and a bar with very friendly and kind staff.. There is also a well equipped Fitness room and a beautiful garden on 1st floor. Breakfast is excellent with too many choices to mention and Tea making facilities in the room. My flight was cancelled at short notice and Gian gave me every assistance and help to find me another room , His calming and gentle personality took all my stress away. I will definitely book the Mercure on my next visit.

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Other web-users rate our hotel

  • 559 reviews 9.7/10 Location
  • 744 reviews 6.3/10 Room
  • 705 reviews 9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 395 reviews 5.3/10 Comfort
  • 259 reviews 7/10 Breakfast
  • 228 reviews 7.1/10 Cleanliness
  • 177 reviews 7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.