Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 608 reviews

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Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  608 reviews

TripAdvisor Rating  3.5/5  885 reviews

You can do better

TripAdvisor rating 2.0/5

Fat-Joe001 Families - TripAdvisor review

In my opinion this place really has nothing to offer. Nobody to assist with your luggage. You cannot charge anything to your room. Despite saying that there's a laundry service here, there isn't. Some of the staff are very friendly and personable and some need an urgent attitude adjustment. Just plain rude. They claim that it's had a recent refurbishment but personally I see no evidence of it. Carpet on the stairs is threadbare, the table in our room is very rickety and needs some love, glue and varnish. There's a phone in our room but no dedicated numbers, and no instructions on how to use it. Definitely wouldn't stay here again.

Dirty

Customer review rating 1.0/5

Becky S. Couples - Confirmed reviews ALL

The hotel itself is very nice ,staff were good and it's location great . But our room was very dirty,the lamps didn't work and no tea was provided.

Dear Becky Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. However I wish to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following my response to you via Booking.com, please rest assured that we will be taking the appropriate measures to address the service issues regarding the tea, and have shared the review again with the Housekeeping team, any further specific information will be shared with them also so that we may prevent future occurrence. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Drake’s Bar

TripAdvisor rating 1.0/5

rusty-storme TripAdvisor review

Popped in at 8pm for a swift one before getting our train. Drakes Bar exterior entrance is a creaky old fire exit with tatty signage. Had to check to see if it was even open, due to poor lighting indoors and out. The front half was laid out for breakfast, the remaining tables were completely bare. Absolutely no atmosphere, partly due to no other customers on a Saturday night. Service ok. This bar is in desperate need of care, attention and total redecoration. All other bars in Exeter over spilling with people; I think the hotel is missing a trick.

Dear Rusty-storme We appreciate your feedback following your brief visit on Saturday. Drakes Bar is the main hotel bar and restaurant and is accessed internally through the main hotel lobby and reception, and as you mentioned the old entrance is now a fire exit to meet regulations. The bar also serves food in the evening and is set for dining guests in the section you saw and allowing those wishing to have a drink to use the other areas within the bar, I agree the bar was quiet during your visit with guests attending events elsewhere within the city. This varies from day to day with so many popular local events as well as those held at the hotel, as you mentioned Exeter offers a great choice of restaurant's and bar's for both day visitors as well as our valued hotel residents. Once again thank you for letting us know of your experience. Kind Regards Mark Postlethwaite

The Hotel Staff went above and beyond to make our romantic weekend fantastic.

TripAdvisor rating 5.0/5

davidmS4315RR Couples - TripAdvisor review

An amazing stay in a beautiful hotel. Room 106 will forever go down as the most beautiful surprise a couple could experience. We decided to spend the night in Exeter and I simply asked for a birthday cake for the room. The staff put 1 and 1 together and dressed the entire room as a birthday celebration. Thank you Rougemont. What an incredibly beautiful gift.

Dear davidmS4315RR Thank you for choosing the Mercure Exeter, Rougemont Hotel for your romantic, birthday celebration getaway. We appreciate your very kind words for the team and the service that they provided during your stay and that they played their part in making a special weekend a fantastic one. Allow me to extend belated birthday wishes and we look forward in welcoming you back to Exeter sometime in the future. Kind Regards Mark Postlethwaite

Nice Hotel

Customer review rating 3.5/5

Dan Couples - Confirmed reviews ALL

Hotel is well positioned easy walk to everything. Room was nice, clean and spacious. The Car Park is good did have an issue with an unexpected and not needed parking fine mistake, which the hotel solved without fuss. But having a parking fine sent through post few days later, after I checked multiple times with staff and paid the parking fees at check in, like the staff said to do kind of put a bad ending to a otherwise nice stay. Lady I spoke to on the phone did cancel the fine which rectified the situation but could of done without the worry.

Dear Dan We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with the Reception Manager so that she may share with the team and take all necessary measures to address your concerns as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

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Other web-users rate our hotel

  • 1,089 reviews 8.9/10 Location
  • 1,482 reviews 5.7/10 Room
  • 1,029 reviews 8.1/10 Service
  • 10 reviews 8.2/10 WiFi
  • 766 reviews 5.2/10 Comfort
  • 556 reviews 4.6/10 Cleanliness
  • 494 reviews 5/10 Amenities
  • 428 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.