Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 854 reviews

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Mercure London Hyde Park Hotel - Image 1
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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  854 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Wonderful location

Customer review rating 5.0/5

Sol Families - Confirmed reviews ALL

We had a brilliant stay, so close to Paddington, Lancaster Gate stations and Hyde Park and a pretty garden just outside. Bella Italia was great too, lovely service and food both for evening and breakfast. Very quiet and comfortable, beautifully decorated and clean, our room was on the ground floor. We will definitely be back.

Dear Solveig M., Thank you for your fantastic review! We’re thrilled to hear that you had a brilliant stay and appreciated our wonderful location close to Paddington, Lancaster Gate stations, and Hyde Park. It’s great to know that you enjoyed the pretty garden and found our rooms to be quiet, comfortable, beautifully decorated, and clean. We’re also delighted that you had a positive dining experience at Bella Italia and enjoyed both the service and the food. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back on your next visit. Thank you for choosing us! Kind Regards, Imed Chikhaoui

Poor everything.

Customer review rating 0.5/5

James. Families - Confirmed reviews ALL

Poor check in experience. Hotel smelled. Over priced for ability.

Dear James g., Thank you for your review. We value all feedback as it helps us improve our services. We understand that you had a poor check-in experience and found an unpleasant smell during your stay. We want to assure you that the issue with the smell, which was coming from outside the hotel, has been addressed and resolved. In terms of pricing, we believe we offer competitive rates for the area, considering the amenities and services we provide. However, we understand that everyone has a different budget and there are other options available, such as Airbnb, that might better suit your needs. As for our staff, we’re proud to say that the majority of our guests have expressed satisfaction with our service, as reflected in many of our reviews. We appreciate your feedback and thank you for taking the time to share your experience with us. Kind Regards, Imed Chikhaoui

Unfortunate Experience

Customer review rating 1.5/5

Cheyenne Friends - Confirmed reviews ALL

The lobby smelled like sewage, the hallways smelled like weed, and the fridge didn’t work and ruined the food we had. Pretty unhappy for what we paid for it

Dear Cheyenne D., We appreciate your feedback and sincerely apologize for the unfortunate experience you had during your stay with us. We have investigated the smell you mentioned and found it to be due to a blocked drainage in front of the hotel. This issue has since been resolved, and we assure you that such incidents are rare and not reflective of our usual standards. Our hotel is a non-smoking establishment, and we take such matters very seriously. Had this been reported to the reception, we would have immediately investigated and addressed the issue. Regarding the fridge, we regret the inconvenience caused. Our reception is always at your service for any issues, and we would have promptly replaced the fridge had we been informed. Please note that the minibar is primarily designed for storing soft drinks, water, and some fruits, and may not be suitable for all types of food. We value your patronage and your satisfaction is important to us. We hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

Great Service and Stay

Customer review rating 5.0/5

Sue F. Couples - Confirmed reviews ALL

Great customer care. Friendly and helpful staff. From the moment we walked through the door the reception staff were very welcoming. Room was great and the restaurant served great Italian food. We will definitely be returning.

Dear Sue F., Thank you for your wonderful review! We’re thrilled to hear that you had a great stay with us and appreciated our friendly and helpful staff. We’re also glad that you enjoyed your room and the Italian food at our restaurant. Your kind words are greatly appreciated and serve as encouragement to our team. We can’t wait to welcome you back on your next visit! Kind Regards, Imed Chikhaoui

Great Location in stylish surroundings

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was ideally located near Paddington Station. Hotel room was stylish and well appointed

Dear Sandra R., Thank you for your positive review! We’re delighted to hear that you enjoyed our prime location near Paddington Station and found our hotel room stylish and well-appointed. We strive to provide our guests with a comfortable and memorable stay. We look forward to welcoming you back in the future! Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 666 reviews 9.8/10 Location
  • 961 reviews 6/10 Room
  • 775 reviews 8.1/10 Service
  • 12 reviews 8.3/10 WiFi
  • 564 reviews 3.7/10 Comfort
  • 299 reviews 6.7/10 Cleanliness
  • 222 reviews 7.7/10 Breakfast
  • 6 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.