Mercure Vienna First

Customer review rating (ALL Rating) 4.6/5 934 reviews

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Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  934 reviews

TripAdvisor Rating  4.4/5  768 reviews

Certificate of excellence 2024

Morgens Licht, abends viel Schatten…

TripAdvisor rating 3.0/5

Stephan s TripAdvisor review

Lieber Mercure Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Ihr Feedback ist uns sehr wichtig, da wir uns damit in der Zukunft verbessern können! Es tut uns sehr leid, dass Sie in unserem Restaurant teils schlechte Erfahrungen gemacht haben und werden dies weiterleiten! Sonnige Grüße aus Wien, Katharina

Great location

Customer review rating 4.0/5

Robin F. Families - Confirmed reviews ALL

Dear Robin, we very much appreciate your nice and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, it is our hope that your next visit will be as pleasant as the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Below standard

Customer review rating 3.0/5

Monica Couples - Confirmed reviews ALL

Dearest Ms. Rossbach, we very much appreciate your constructive words and review regarding your stay at the Hotel Mercure Vienna First, we will take proper action and thanks to your feedback we will be able to improve our services in the future! As a small compensation I already credited 2000 ALL Accor points directly to your account, to be used for the next booking. Thank you for sharing your experience with us, it is our hope that your next visit will be more pleasant than the previous one! Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Good location but not a 4 star

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Dear Mrs. H., we very much appreciate your constructive comments regarding your stay at the Hotel Mercure Vienna First. Please kindly notice that, in winter time, there is no A/C available, only the heating works! This could explain the high temperature in your room. Nevertheless, we are sorry to hear that your stay has not been completely satisfactory, it is our hope that you will give us another chance in the future! Thank you for sharing your experience with us. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Great location

Customer review rating 4.5/5

Reza Couples - Confirmed reviews ALL

Dear Reza N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina

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Other web-users rate our hotel

  • 694 reviews 9.7/10 Location
  • 655 reviews 7.5/10 Room
  • 662 reviews 9.5/10 Service
  • 11 reviews 8.7/10 WiFi
  • 366 reviews 8.7/10 Breakfast
  • 356 reviews 5.4/10 Comfort
  • 259 reviews 9.2/10 Cleanliness
  • 108 reviews 5/10 Amenities

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