Mercure Bali Legian 4 stars

Customer review rating (ALL Rating) 4.4/5 1,024 reviews

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Description

Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Ancak Restaurant & Lounge serving international cuisine

  • We received the Green Key certificate for 2023, first certified hotel in Indonesia!

Our accommodation(s)

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Hotel location

Mercure Bali Legian

Jl Legian No 328, Legian Kelod Kuta, Kuta, Bali
80361 BALI
Indonesia

GPS:-8.708029, 115.171947

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ANCAK RESTAURANT & LOUNGE

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,024 reviews

TripAdvisor Rating  4.0/5  2,537 reviews

Certificate of excellence 2023

Holiday with friends

TripAdvisor rating 5.0/5

939sha TripAdvisor review

This was the second time I have stayed here in 8 months they are amazing the food is beautiful and the service is better I will be back here on my next trip plus it is a 5 min cab ride to my tattoo studio having your room serviced everyday is a bonus feels good to come back and relax in a fresh bed after a long day out can't wait to book my next trip

Very nice place to stay, has everything you could want at an affordable price

Customer review rating 5.0/5

Linda A. G. G. Couples - Confirmed reviews ALL

Lovely room,extremely friendly and helpful Staff. Breakfast was great and so much to choose from. Top Restaurant for lunch and Dinner. Very good location and lots of great shopping close by. We would most certainly stay again. Only a short drive to Denpasar airport .

Dear Linda G., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sussy Rosiani Front Office Manager

Disappointing

TripAdvisor rating 2.0/5

David B Couples - TripAdvisor review

It was our first time in Bali so I researched well and chose this hotel as it was on a busy intersection, looked really nice, had a lovely rooftop type Pool with a further pool which looked mainly for families with children on the ground floor. I booked what I thought was their best room, a suite on a bed and breakfast basis. On arrival we noticed the room smelt heavily of damp. As we went into the room it was obviously not a suite, just a slightly above average size room. Reception told us the smell was due to heavy rain and the vegetation around the hotel. They said that they classified the room as a suite as it has a writing desk and 2 chairs to sit in. Breakfast was absolute chaos. We were constantly having to ask for items to be replaced, from cutlery to food. Teaspoons were nowhere to be found and when I asked for one ,the staff member took a fork from another table and turned it upside down and stirred my coffee. The weather wasn't great for the next few days so we decided to fly to Australia for 6 days. I informed reception that we would be away and asked if we could get a refund for 6 days breakfast as we wouldn't be there. This was denied as the receptionist said it was an inclusive rate, even though I had added this on separately. On return from Oz, we went to the rooftop pool to find it cordoned off. The spa receptionist said it would be closed until April. At no point, when booking or at any time we were there were we told of this. This meant the only pool available was the downstairs one which was full of families and had very few sunbeds available and the sunbeds which were available were very close to the pool and people who were on the sunbeds were being constantly soaked. There is constant drilling and banging all day and as I write this at quarter to seven it is still going on. Very very disappointed in this hotel after reading reviews and paying extra for their "Best" room. Would never come back here and would be very wary of booking other hotels in this group. 😡😡😡😡

Absolutely the best location, right in the middle of Kuta and Seminyak

Customer review rating 5.0/5

Debbie P. Friends - Confirmed reviews ALL

5 star rating all around, staff were superb, so kind, courteous and helpful Amenities are fabulous

Dear Debbie P., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sussy Rosiani Front Office Manager

Thank you mercure

TripAdvisor rating 5.0/5

Shinny C TripAdvisor review

Thank you mercure legian to make our stay so amazing, every come to Bali we always stay here with our family , pool very nice for chill and breakfast have asian western concept, Special thanks for all the staff who gave us very good service……..

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Other web-users rate our hotel

  • 759 reviews 9.3/10 Location
  • 1,091 reviews 6.4/10 Room
  • 1,105 reviews 8.4/10 Service
  • 34 reviews 6.1/10 WiFi
  • 565 reviews 6.2/10 Cleanliness
  • 525 reviews 7.2/10 Breakfast
  • 426 reviews 4.9/10 Comfort
  • 233 reviews 6.5/10 Value

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