Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,031 reviews

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Mercure Bradford Bankfield Hotel - Image 1
Mercure Bradford Bankfield Hotel - Image 2
Mercure Bradford Bankfield Hotel - Image 3
Mercure Bradford Bankfield Hotel - Image 4
Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,031 reviews

TripAdvisor Rating  3.5/5  1,162 reviews

Good value

Customer review rating 4.5/5

John B. Families - Confirmed reviews ALL

Problems were sorted satisfactorily. The hotel provides good value for money. The staff were helpful.

Dear John, We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

Staff training

Customer review rating 2.5/5

M T. Couples - Confirmed reviews ALL

There appeared to be only three members of staff on duty when we arrived, one of these being in the kitchen, therefore only two customer facing staff I advised that I wished to pre-book dinner using my Tastecard benefit. Neither of the staff had any knowledge of the scheme but were very helpful trying to find details. The Receptionist telephoned the Manager who also claimed to not know about the scheme and entitlement. The outcome was that I was not able to access my benefit

Dear M Thompson, Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. I will personally look in to this matter as a matter of urgency as to why you were not able to utilize your benefit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Again my humble apologies. Sincerely Mark Gaskin General Manager

Not a good stay need to check out day before

Customer review rating 0.5/5

Farah S. Couples - Confirmed reviews ALL

My room was complimentary which was assumed they can dump me any where so I was given room261 which was like an oven , no phone service to reception , no room service I was booked for 2 nights I asked my husband to go and get somebody from front desk to come and check he came and admitted yes it shouldn’t be that hot . I left the room day earlier complained to front office send an email nobody responded to me. Very disappointed.

Dear Farah, Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Mark Gaskin General Manager

Good Hotel

Customer review rating 4.5/5

Gary W. Business - Confirmed reviews ALL

Nice place, clean, warm, quiet at night.

Dear Gary, Thank you so much for your wonderful feedback! We're thrilled to hear that you really liked your experience at Mercure Bradford Bankfield Hotel and that you're planning to return in the future. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We can't wait to welcome you back for another fantastic stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Looking forward to seeing you again soon at Mercure Bradford Bankfield Hotel! Warm regards, Reception Team

Absolute disgrace!

Customer review rating 0.5/5

Bd B. D. L. Business - Confirmed reviews ALL

Other hotel guests smoking cannabis on landings and openly using drugs, loud obnoxious room users keeping us awake all night and then MERCURE had the audacity and without authorisation or prior knowledge to remove £100 from my account for smoking! It was incense sticks! Still awaiting refund from them. As a company we spend thousands a year and to be treat like this was disgraceful,,avoid BRADFORD MERCURE at all costs.

Dear BD Bathrooms Designs L., Thank you for taking the time to leave us feedback. We are sorry to hear that your experience with us was not up to your expectations in certain areas. At Mercure Bradford Bankfield Hotel, we pride ourselves on providing a high level of service and strive to make sure our guests have a wonderful stay. We recognize the importance of our guests satisfaction and take all feedback seriously, You had stated to the Hotel when you called, that you and you're wife were smokers and the stench in the bedroom was probably from your clothes, however in your written complaint it is now Incense sticks which is again a health & Safety issue and could have resulted in a full on evacuation of the hotel as the smoke could have triggered the fire alarm system, that's why there's a no smoking notice on the door and thought-out the hotel. The level of stench from cigarette smoke was so intense and awful we had to place a Humidifier in the room to help clear the awful smell, we couldn't sell that room for 4 days, resulting in the hotel losing revenue, the hotel has a clear no smoking policy in the bedrooms to ensure complete safety for all guest. it clearly states on the Door no smoking, as a matter of fact it is illegal to smoke or have any items that gives off a Vanishing Mist effect in hotel bedrooms. All other concerns are being dealt with. Again my humble apologies Sincerely, Mercure Bradford Bankfield Hotel Management

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Other web-users rate our hotel

  • 315 reviews 9.4/10 Location
  • 1,177 reviews 5.4/10 Room
  • 964 reviews 8.4/10 Service
  • 11 reviews 7.8/10 WiFi
  • 513 reviews 4.8/10 Cleanliness
  • 329 reviews 8.1/10 Breakfast
  • 314 reviews 5.4/10 Food
  • 266 reviews 4.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.