Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 401 reviews

Best price
guarantee
Mercure Norwich Hotel - Image 1
Mercure Norwich Hotel - Image 2
Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  401 reviews

TripAdvisor Rating  3.5/5  1,043 reviews

Another fantastic stay

Customer review rating 5.0/5

Daniel Solo - Confirmed reviews ALL

I have been staying at the Mercure a few times now over the last 2/3 months. Each stay has been fantastic with a warm welcome from the team. I can see the hotel are renovating each room now. Especially the privileged rooms. With bedside USB C charging points, rainfall showers. It’s great to see the hotel investing and upgrading the rooms. Also fantastic to see the team recognising my loyalty status with the Accor group. I wouldn’t hesitate in recommending this hotel for business or holidays. Close to the airport and connections across Norfolk

Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. Thank you for always choosing us Daniel and I am glad you feel welcome every time you come back. I am so happy to hear you are seeing the effects of our refresh which we are continuing to complete. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope to see you again very soon Sincerely, Stuart Collins General Manager

Wonderful Hotel

TripAdvisor rating 5.0/5

Barry J TripAdvisor review

Absolutely a wonderful place to stay! I always go on first impressions and boy, what an impression Georgie on Reception made! This lady was beyond polite and happy to see us, and during our stay she kept intouch by chatting and wishing us a nice day whenever we passed the reception desk. Plus we found that everyone of the staff that we spoke too here were also lovely. The Room was totally spotless and our breakfast was great too. Well done Mercure Norwich what a lovely Hotel, you should be proud, especially having Georgie on front of house. Best wishes from me. Barry Joseph. barryjay.bj@gmail.com

Thank you for your kind review Barry, i will pass on your lovely comments to Georgie! I am glad you had a lovely stay and found our rooms spotless and breakfast great. We do pride ourselves in cleanliness so i am happy to hear it was noticed. I hope you do stay with us again soon Barry, all the best.

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Finding the front door was a feat. Room ok people pleasant enough, though had to stay a day longer than planned because I was unwell- a cold!

Dear Graeme J B., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologise you found finding our entrance a challenge and I hope you are feeling better after your cold. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stuart Collins General Manager

Good location for where I needed to be

Customer review rating 4.5/5

Lord J. A. Business - Confirmed reviews ALL

Once again wounderful and attentive staff and my room was very clean and well stocked every day. A massive thank you to the staff at mercure norwich for making my stay an experience I will never forget

Dear Lord James, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. I am glad you continue to have lovely stays every time you come here, it is always a pleasure to look after you time and time again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Another great night at the Mercure Norwich Hotel

TripAdvisor rating 5.0/5

Chris B TripAdvisor review

We are group who use the hotel for dining/meeting events on a regular basis. The staff who looked after us were fantastic, well led, attentive to detail and very quick to clear tables and bring on the next course. Our liaison with the hotel was excellent and nothing was too much trouble. We usually have a set meal but the hotel were able to deal with special diets no problem. The food was to a high standard. We will continue to use this hotel for the foreseeable future because it is a popular venue with our group.

Thank you Chris for your kind review. It's lovely to hear your event from booking to finish goes seamlessly and thank you for always choosing us! See you soon

In partnership with TripAdvisor

Other web-users rate our hotel

  • 111 reviews 8.8/10 Location
  • 375 reviews 7.7/10 Room
  • 459 reviews 9.3/10 Service
  • 9 reviews 4/10 WiFi
  • 170 reviews 7.8/10 Cleanliness
  • 160 reviews 8.6/10 Breakfast
  • 100 reviews 4.3/10 Vibe
  • 89 reviews 3.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

Novotel Ipswich Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 (435 reviews)

At 67.157 km

See the hotel
All our hotels in Norwich

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.