Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,438 reviews

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Ellesmere Road, Albrighton, SY4 3AG SHREWSBURY, United Kingdom

Description

Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

Our accommodation(s)

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

GPS:52.75736, -2.746925

Telephone
Fax +44 1939 291123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,438 reviews

TripAdvisor Rating  4.0/5  3,023 reviews

Good stay

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Lovely setting. Great pool and spa Water in pool particularly warm which was nice. All facilities were good!

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Barratt General Manager

Overall a wonderful break

Customer review rating 4.0/5

Wendy M. Couples - Confirmed reviews ALL

The initial Privilege Room allocated was not as advertised. No chairs, very sparse and overlooking carpark. The hotel did move us to a room in the Annexe building which had a sofa, lake view and beautiful bathroom facilities. (Although no fan in the bathroom) Breakfast was sufficiently catered for. Hot food, pastries, good bread etc Dinner was lovely, flavoursome, well presented by lovely staff. Spa was very impressive and Espa massage top class! Location of Hotel is very good and within driving distance for many outings. All staff were very friendly and welcoming.

Dear Wendy M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Barratt General Manager

Great location, lovely grounds and nice room but let down by breakfast.

Customer review rating 3.5/5

Samantha F. Business - Confirmed reviews ALL

I’ve stayed before and was treated to a huge room, this one was quite tiny but perfectly adequate and nicely decorated. Bathroom is a little dated- toilet feels like a caravan loo! I love the spa but sadly most of it wasn’t working the night I was there. My main reason for the 7 is the breakfast. It’s truly a sad state of affairs. Not even a fresh pot of tea. Brunt sausages, obliterated eggs and no offer of poached or fried alternative. The whole thing has become buffet/self serve and honestly I wouldn’t bother paying for it again. A cereal bar would have just as much to offer.

Nice hotel, good spa, poor service, rude staff

Customer review rating 1.5/5

Maheen T. Friends - Confirmed reviews ALL

Dear Simon, I recently stayed at your hotel as part of the 1 night signature spa break booked through spa seekers.com. Unfortunately overall I was not satisfied with the experience. On arrival our check-in was delayed by an hour and the front desk staff were rude. There was no assistance with the luggage and my mother who had a foot injury had to take her luggage up the stairs with no lift. At lunch time, food was delayed by an hour and at dinner it was delayed by 2 hours! When challenged on this the staff were rude and dismissive. On the next day there was meant to be an afternoon tea booked. However when asked about this, first staff denied all knowledge that this was part of the package and then suggested that by afternoon tea they meant cream tea. Now I checked this with spa seekers as well and they said that afternoon tea was definitely what was to be provided. Therefore we didn't receive the correct item listed as part of the signature package. I hope you understand this negative review and my disappointment with the stay. My husband was also very cross since he had booked this for me as a present and he feels it has been ruined. I hope you will now at least in some way try and make things right. You have a lovely hotel which is clean and character full, however the service provided needs to be improved if your standards are to be upheld. Yours Sincerely, Maheen T.

Good location with pleasant grounds

Customer review rating 3.5/5

Gillian M. Couples - Confirmed reviews ALL

Staff pleasant & helpful however issues with a straight pin in bedding causing injury. Spa area dirty- lots of fluff and dust over the floor on consecutive days ( not cleaned) then an infestation of ants in same area

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Other web-users rate our hotel

  • 505 reviews 9.4/10 Location
  • 1,634 reviews 6.7/10 Room
  • 1,413 reviews 7.9/10 Service
  • 51 reviews 2/10 WiFi
  • 1,031 reviews 6/10 Food
  • 710 reviews 7.2/10 Comfort
  • 693 reviews 5.5/10 Wellness Area
  • 571 reviews 7.3/10 Breakfast

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