Mercure Budapest Korona Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 176 reviews

Mercure Budapest Korona Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • recently renovated

  • 9 well-equipped meeting rooms

  • located in the city center

  • easy access to airport

  • own multi level car park

Our accommodation(s)

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Hotel location

Mercure Budapest Korona Hotel

Kecskemeti utca 14, NTAK: SZ19000369, szálloda
1053 BUDAPEST
Hungary

GPS:47.4899364, 19.0612425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE BUDAPEST KORONA

Discover the taste of passion, enjoy the vibe of the city with a glass of wine and authentic cuisine in our sunny terrace in the heart of the city. We offer dedicated Winestone wines and wines from all around the world. Take home what you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  176 reviews

TripAdvisor Rating  3.5/5  3,419 reviews

Great location

TripAdvisor rating 4.0/5

Sylwia S TripAdvisor review

Stayed at the hotel 2 nights in March. Business trip. Lovely place to stay at. Clean, good breakfast with varied choices on food and drinks, plenty of spaces. Great location. Very hot room with no possibility to turn temperature down! Would definitely use again.

Good location

Customer review rating 4.0/5

Timo Business - Confirmed reviews ALL

A very nice hotel at a very good location downtown Budapest.

Dear Timo, thank you for choosing Mercure Budapest Korona Hotel for your stay. We appreciate your positive feedback on our hotel's great location in downtown Budapest. We hope to welcome you back soon. Krisztián Varga

Good location and not much else

TripAdvisor rating 3.0/5

Veronica Z Business - TripAdvisor review

The location of the hotel is great. Staff are not friendly or helpful and despite being a silver member, was not even offered a welcome drink. I checked in to my room and found the shampoo bottle empty. After they cleaned my room, shampoo bottle was still empty, no toilet rolls were replaced and no rosters were replaced. There was a finished toilet roll on the floor and that wasn’t even picked up. So I genuinely wonder about the cleanliness. I’ve been staying in this hotel for over two years now and the breakfast has not changed at all. Coffee is dreadful. Would be nice to see a change of attitude with the staff and an increase of cleanliness.

Dear Veronica Z, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Korona Hotel. We appreciate your kind words about our hotel's great location. We apologize for any inconvenience you experienced during your stay. Your comments regarding the attitude of our staff and the cleanliness of your room have been duly noted. Rest assured, we take such feedback seriously and will address these concerns with our team. We understand your disappointment with not receiving a welcome drink as a silver member, and we apologize for any oversight on our part. Your loyalty is important to us, and we truly value your continued patronage. Regarding the cleanliness issues you encountered, we apologize for any inconvenience caused. Rest assured, we will take your feedback into account and make every effort to improve in this area. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back to Mercure Budapest Korona Hotel in the future and provide you with an improved experience. Warm regards, Krisztián Varga

Nice hotel and a super convenient location

TripAdvisor rating 5.0/5

nkritse Families - TripAdvisor review

My family and I enjoyed our stay at Mercure Budapest Korona. The family suite was spacious and cozy, and we enjoyed in particular the excellent breakfast at the bridge overlooking the streets of the city. The site was great at close proximity to the city center with many key attractions at walking distance. Moreover, if you wanted to go further, the hotel was very conveniently located right next to the metro station. Lastly, as an ALL Platinum member we enjoyed our complimentary snacks and drinks at the hotel's lobby bar in the evenings. I'd definitely go back!

Dear nkritse, Thank you for choosing to stay at Mercure Budapest Korona Hotel and for taking the time to write a review. We are delighted to hear that you and your family enjoyed your stay with us. We are thrilled that you found our family suite spacious and cozy, and that you particularly enjoyed our excellent breakfast with a view of the city streets. Our central location is indeed one of our key strengths, allowing our guests to easily explore the city's attractions on foot or by using the nearby metro station. As an ALL Platinum member, we are glad that you were able to take advantage of the complimentary snacks and drinks at our lobby bar in the evenings. We appreciate your loyalty and strive to provide our loyal guests with a memorable experience. Thank you once again for your kind words, and we look forward to welcoming you back to Mercure Budapest Korona Hotel in the future. Best regards, Krisztián Varga

Reasonable hotel spoilt by poor administration practices.

TripAdvisor rating 3.0/5

BreconRed TripAdvisor review

Good location and the lobby and restaurant are clean and comfortable. Rooms are a little small and the bathroom isn't very well designed and needs maintenance attention. Shower was all over the place and too low. The bath is high and not easily accessible. Negatives...I chose the hotel via our company travel agent, and despite that, I'm not permitted to allocate points to my loyalty card. Not good practice! No incentive to return now, lost custom Mercure! I had booked breakfast for two of the three mornings...leaving early on the departure day, but they insisted on charging for the third breakfast...Not good service.

Dear BreconRed, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconveniences you experienced during your stay at Mercure Budapest Korona Hotel. We are glad to hear that you found our hotel's location convenient and that you enjoyed the cleanliness and comfort of our lobby and restaurant. However, we are sorry to learn that the size of the rooms and the design of the bathroom did not meet your expectations. We understand your concerns regarding the shower and bath accessibility, and we will take this feedback into account for future improvements. Regarding the issue with the loyalty points, we apologize for any confusion or frustration caused. We appreciate your loyalty and will share your feedback with our team to ensure a better understanding of our loyalty program policies. We are sorry to hear about the inconvenience you encountered with the breakfast charges. We apologize for any misunderstanding and will review our procedures to avoid similar situations in the future. We value your feedback and will use it to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Best regards, Mercure Budapest Korona Hotel

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Other web-users rate our hotel

  • 398 reviews 9.3/10 Location
  • 388 reviews 5.7/10 Room
  • 325 reviews 8.2/10 Service
  • 8 reviews 6.2/10 WiFi
  • 237 reviews 8.5/10 Breakfast
  • 208 reviews 3.8/10 Comfort
  • 165 reviews 6.7/10 Cleanliness
  • 7 reviews 9/10 Wellness Area

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