Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 618 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  618 reviews

TripAdvisor Rating  4.0/5  141 reviews

Horrible!

TripAdvisor rating 1.0/5

Tanya M TripAdvisor review

Very disappointing, the rooms are small, no way it's 20 mr asadvertized. You can't actually controll the temperature and the room is insuffrebly hot, we had to sing a document so they will open the window for us. The bathroom smell horrible, probably mold, and since the bathroom is so small you can't shower without getting most of the room wet. When we went to complaint because I truly thought they gave us a wrong room the receptionist was indifferent, just said it what it is, said she could move us to a room in a different floor but it's the same room with all the same issues. I do not recommend at all.

Well located

Customer review rating 4.0/5

Ramona Families - Confirmed reviews ALL

The hotel is well located, close to most important areas to visit. The reception staff was really helpful and they offered all the information we asked. The only minus is that the room and bathroom are really small for 3 persons occupancy. The bathroom war incredibly small, not at all for a 4 star hotel.

Dear Ramona, Thank you for choosing Mercure Budapest Castle Hill for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that our hotel's location was convenient for your visit and that our reception staff provided helpful assistance throughout your stay. We appreciate your comments regarding the size of the room and bathroom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back to Mercure Budapest Castle Hill in the future. Best regards, Eszter Tassi Front Office Supervisor

Marvelous View Nice Experience

Customer review rating 5.0/5

Flavio Families - Confirmed reviews ALL

Starting with an incredible reception with a wine in the room completing with a nice view. Very good breakfast, very diverse goods really tasty.

Dear Flavio, Thank you for sharing your review of your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you had a marvelous experience with us and enjoyed the incredible reception, complete with a complimentary wine in your room. It's wonderful to know that you also appreciated the nice view from our property. We are glad that you found our breakfast to be very good, with a diverse selection of tasty items. Your positive feedback is greatly appreciated. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mercure Budapest Castle Hill in the future. Warm regards, Mercure Budapest Castle Hill

Nice hotel, overall a good stay

Customer review rating 4.0/5

Lynsey W. Couples - Confirmed reviews ALL

2 areas for improvement. 7th floor was too warm, really uncomfortable and the air conditioning didn't cool it enough. A door between the living area and bedroom would have been preferable.

Dear Lynsey W., Thank you for choosing Mercure Budapest Castle Hill for your recent stay. We appreciate your feedback and are glad to hear that you had a generally good experience. We apologize for any discomfort caused by the temperature and the effectiveness of the air conditioning. Your comments have been noted, and we will take them into account as we continue to improve our facilities. We also understand your preference for a door between the living area and bedroom. While we may not be able to accommodate this specific request, we appreciate your feedback and will consider it for future enhancements. Thank you again for sharing your thoughts, and we hope to welcome you back to our hotel in the future. Warm regards, Eszter Tassi Front Office Supervisor

Always a pleasure.

Customer review rating 5.0/5

Levente Couples - Confirmed reviews ALL

Always a pleasure.

Dear Levente, Thank you for your kind words and for choosing to stay with us at Mercure Budapest Castle Hill. We are delighted to hear that you had a pleasant experience during your visit. If there is anything else we can assist you with, please do not hesitate to let us know. Best regards, Eszter Tassi Front Office Supervisor

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Other web-users rate our hotel

  • 233 reviews 9.1/10 Location
  • 322 reviews 7/10 Room
  • 267 reviews 8.5/10 Service
  • 15 reviews 4.8/10 WiFi
  • 149 reviews 6.9/10 Breakfast
  • 146 reviews 4.6/10 Comfort
  • 127 reviews 7.7/10 Cleanliness
  • 70 reviews 8.6/10 Vibe

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