Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,433 reviews

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Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Room 1

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,433 reviews

TripAdvisor Rating  4.0/5  2,897 reviews

Certificate of excellence 2024

Generally good with a couple of issues

Customer review rating 3.5/5

Michelle Families - Confirmed reviews ALL

Dear Michelle, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the warm and attentive service provided by our team. Their dedication to guest satisfaction is one of the hallmarks of our hospitality, and we are proud to have such a professional staff at Mercure Amsterdam City. However, we regret to hear about the technical issues you faced with the TV and shower tray. We understand how these inconveniences can impact the comfort of your stay. We are sincerely sorry that the service did not meet your expectations and that the follow-up from our reception team was not as prompt as it should have been. In regards to the breakfast, we apologize for the lapse in maintaining our high standards of food quality and availability. Cleanliness is a top priority for us, especially in our dining areas, and we will certainly look into this matter to ensure it remains so. Nonetheless, we are pleased that you found our hotel\'s location to be convenient, with easy access to the metro for exploring the city. The proximity to various attractions and transport links is indeed one of the features our guests appreciate most. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great overall

Customer review rating 4.5/5

Rachel. Couples - Confirmed reviews ALL

Dear Rachel, We would like to thank you for this review about your recent experience in our hotel. It brings us immense pleasure to know that your stay was largely enjoyable and met your expectations. We are delighted that you appreciated the culinary offerings at our hotel, where we strive to cater to all dietary requirements with confidence, and that our location, conveniently situated near a metro station, contributed to a more serene stay. Moreover, we are glad you could benefit from our modern amenities and service philosophy, which place a high emphasis on guest comfort and satisfaction. However, we are truly sorry to hear about your experiences with our reception staff member and the issues you encountered while requesting additional pillows and booking a taxi. We understand how crucial a good night\'s sleep is, especially with specific health concerns, and our policy is to be as accommodating as possible, with extra pillows available upon request. Additionally, we aim to provide seamless travel arrangements for our guests, and the experience you described with the taxi booking falls short of our standards. We will ensure to review these matters with our team to better meet our guests\' needs in the future. Nonetheless, we are pleased to hear that the peacefulness of our location and the quality of our food stood out to you during your stay. With our hotel\'s easy access to the heart of Amsterdam, we hope that your experience exploring the city was as delightful as your time spent on our premises, enjoying the scenic views and the multitude of services we offer. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay and with good food..

Customer review rating 4.0/5

Frank M. Couples - Confirmed reviews ALL

Dear Frank, Thank you for taking the time to share your review. We are delighted that you enjoyed your stay and the culinary offerings at our hotel. It is great to hear that our team, including Barbara at the breakfast restaurant, provided you with exceptional service. Our staff is dedicated to making every guest\'s experience memorable, and we\'re glad this shone through during your visit. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Discreto soggiorno

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Dear Stefano, Thank you for taking the time to share your feedback about your recent stay. We are delighted that you have chosen our hotel for the third time, which speaks volumes about your trust in our services. We are pleased to hear that you enjoyed our excellent breakfast with its wide selection. Our breakfast restaurant, L\'Ambiance, takes pride in offering a full buffet with both warm and cold items to cater to diverse tastes. However, we sincerely apologise for the inconvenience you experienced with the air conditioning system during this stay. Our rooms are designed with individual temperature controls to ensure guest comfort, and we regret that this feature did not function as expected in your case. While we appreciate that our team provided an electric heater as an immediate solution, we understand your preference for a room change. We are reviewing this incident with our maintenance team to prevent similar occurrences in the future. Nevertheless, we appreciate your positive comments about our modern and clean facilities. Our hotel underwent renovations in recent years, and we continuously strive to maintain high standards of cleanliness and modernity throughout the property. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Kathryn C. Friends - Confirmed reviews ALL

Dear Kathryn, Thank you very much for your kind review. We are thrilled to hear that your stay at Mercure Amsterdam City was a remarkable one. We are delighted that you enjoyed the comfort of our rooms, which are designed with modern decor and offer amenities such as a 24-hour shop and a rain-shower in every room. It is great that you appreciated the cordiality of our team, who strive to provide exceptional service around the clock. Additionally, we are pleased that our restaurant, led by Chef Pascal Vos, met your dining expectations with its variety of locally inspired dishes and that its convenient location near the metro provided easy access to explore Amsterdam. It would be a pleasure to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,622 reviews 7.3/10 Location
  • 2,261 reviews 7.5/10 Room
  • 1,953 reviews 8.5/10 Service
  • 43 reviews 5.7/10 WiFi
  • 1,021 reviews 8.3/10 Breakfast
  • 1,004 reviews 6.8/10 Cleanliness
  • 539 reviews 4/10 Value
  • 480 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.