Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,514 reviews

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Mercure Metz Centre Hotel - Image 1
Mercure Metz Centre Hotel - Image 2
Mercure Metz Centre Hotel - Image 3
Mercure Metz Centre Hotel - Image 4
29 Place Saint Thiebault, 57000 METZ, France

Description

Hotel extras

  • In the city center, 300m from SNCF station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 4 fully renovated meeting rooms and workspace certified "Wojo Spot"

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

Our accommodation(s)

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 METZ
France

GPS:49.112824, 6.177082

Telephone
Fax +33 3 87 75 48 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

EMILE & LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an à la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,514 reviews

TripAdvisor Rating  4.0/5  1,008 reviews

Certificate of excellence 2023

Run down and grubby

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The photos of the hotel looked modern and clean. But the reality was the hotel was run down and not clean. The sheets were too small for the beds and the bathroom was not clean. The walls in the room were stained and dusty. The breakfast was poor and the way food was kept was not hygienic. I will not stay here again and would be nervous of booking with the Accor group again.

Dear KATIE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie

Nice hotel with large rooms. Some updates would be good but great value. Good location for the railway station and the old town.

Customer review rating 4.0/5

Andrew C. Solo - Confirmed reviews ALL

A one night stay. Good comfortable room. Great shower. The rooms would benefit from a little updating but they're otherwise good. The hotel is midway between the old town and the railway station, 5 minutes either way.

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Well located

Customer review rating 4.5/5

Carl L. Business - Confirmed reviews ALL

Great hotel with parking and easy access out of the hotel to the motorway

Dear CARL PHILIP L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located, common areas are very welcoming and well renovated. However rooms remain small and bathrooms are definitely outdated, despite having had an upgrade in recognition of my status.

Dear SEBASTIAN K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Great stay

Customer review rating 5.0/5

B M. Families - Confirmed reviews ALL

The hotel was easy to find, with secured parking. All the staff were very nice, and the food was excellent. The Hotel is very clean and we would stay again.

Dear BELINDA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

In partnership with TripAdvisor

Other web-users rate our hotel

  • 670 reviews 9.4/10 Location
  • 808 reviews 6.5/10 Room
  • 877 reviews 9.4/10 Service
  • 12 reviews 6.2/10 WiFi
  • 485 reviews 8.5/10 Breakfast
  • 296 reviews 7.3/10 Food
  • 226 reviews 7.4/10 Cleanliness
  • 10 reviews 1.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.