Mercure Paris Gare Montparnasse Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,789 reviews

Mercure Paris Gare Montparnasse Hotel - Image 1
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Description

Hotel extras

  • A hearty brunch on Sunday

  • Located in the heart of Montparnasse, 150 m from metro lines 4, 6, 12 & 13

  • Located at the foot of the Montparnasse Tower

  • 3 modern and staged meeting rooms

  • First-rate rooms + terrace/balcony, view (Eiffel Tower, Sacré ​Cœur, etc.)

Our accommodation(s)

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Hotel location

Mercure Paris Gare Montparnasse Hotel

20 rue de la Gaité
75014 PARIS
France

GPS:48.839752, 2.323791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Agité de la Gaité Restaurant

Non contractual photo

Discover our bistro restaurant that's just like our bar: L'Agité de la Gaité. Retreat into a friendly and laid-back setting where you can sample French specialties carefully prepared for your enjoyment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,789 reviews

TripAdvisor Rating  4.0/5  1,861 reviews

Helpful staff, great hotel.

TripAdvisor rating 5.0/5

Alex P TripAdvisor review

The no.1 stand-out quality of the hotel was its staff. No other hotel has come close for their resourcefulness, empathy, kindness and joviality. There are lovely touches here and you feel they are genuine, not just pandering to the zeitgeist. The key-cards and door hangers are wooden not plastic. There is no machine selling bottles of drinks. Instead there is a free water cooler on every floor and reusable bottles available at reception. The room was spotless, spacious and comfortable. I'm a disabled person it was great to be in a specially adapted "accessible" room which didn't feel like an old-people's home or a hospital clinic. The bathroom was safe and easy to manoeuvre around, in fact the whole hotel was. There seems to be a whole floor for disabled guests with an extra wide corridor. When my electric wheelchair broke, they rallied round with help and the hotel handiman Alexi was fantastic in mending it. The location is great for the train station. The road is filled with Asian restaurants and French bistros are only a few hundred meters away. Families with children be aware that one end of the street has several "Adult" venues. I recommend entering from the other direction. IMPORTANT: The other Mercure in Montparnasse has exactly the same name on google earth and on several booking sites. Take care you arrive to the one on rue de la Gaite!

well located but high quality price ratio

Customer review rating 3.0/5

Delphine Families - Confirmed reviews ALL

nice hotel but the restaurant is closed on weekends and we cannot eat in which can be difficult when staying in with a baby the staff was also not very friendly when we asked questions

Dear guest, Of course, here's a personalized response: Thank you for sharing your feedback with us. We're genuinely sorry to hear that your experience with our restaurant and staff fell short of your expectations during your stay. Your comfort and satisfaction are paramount to us, and we sincerely apologize for any inconvenience you encountered. We understand the challenges posed by the restaurant's closure on weekends, especially when traveling with a baby. Your feedback regarding this matter is invaluable, and we'll certainly take it into consideration to improve our services, ensuring more flexible dining options for all our guests, including families with young children. Regarding your interaction with our staff, please rest assured that this is not reflective of the high standards we strive to maintain. We value every interaction with our guests and are committed to providing courteous, attentive, and helpful service at all times. I will personally share your feedback with our team to ensure awareness and prevent any recurrence in the future. We appreciate your feedback as it helps us identify areas for improvement to ensure each stay is as enjoyable as possible for our guests. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations. Should you have any further concerns or questions, please feel free to reach out to us directly. We're here to assist you and ensure your next stay is nothing short of perfect. Warm regards, Mercure Paris Gare Montparnasse 20 Rue de la Gaité 75014 PARIS @ : h0… Mercure Paris Gare Montparnasse in on Facebook. Don't hesitate to join us

Good stay

Customer review rating 5.0/5

H. J. Business - Confirmed reviews ALL

Had to meet the assistant manager Jessica who was very nice and cheerful welcome

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Paris Gare Montparnasse 20 Rue de la Gaité 75014 PARIS @ : h0… Mercure Paris Gare Montparnasse in on Facebook. Don't hesitate to join us

Disappointing Stay

TripAdvisor rating 1.0/5

Maja K TripAdvisor review

My stay at Mercure Paris Gare Montparnasse was disappointing. The cleanliness of the rooms left much to be desired, the staff were unfriendly and unhelpful, and the food was of poor quality. The pictures online were misleading, painting a far better picture than the reality of the hotel. Overall, I would not recommend staying here.

Dear Maja, I am sorry that your stay was not up to your expectations. I can't seem to find your booking in our system. Could you please email me your booking information so that we can trace what happened and understand better the source of the issue (here is my address: cm.rs.accor@gmail.com)? Looking forward to hearing from you. We wish you all the best, Andrea - Communication Manager

Well located and convenient.

Customer review rating 5.0/5

Flavien Families - Confirmed reviews ALL

I had a wonderful stay in this hotel. The hotel is well located, quiet and clean, with a customer-friendly staff. Also, I like the breakfast and bar services. Please, keep the wonderful job on.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Paris Gare Montparnasse 20 Rue de la Gaité 75014 PARIS @ : h0… Mercure Paris Gare Montparnasse in on Facebook. Don't hesitate to join us

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Other web-users rate our hotel

  • 1,078 reviews 9.6/10 Location
  • 1,323 reviews 6.8/10 Room
  • 1,347 reviews 8.5/10 Service
  • 17 reviews 6.3/10 WiFi
  • 727 reviews 7/10 Comfort
  • 531 reviews 8.3/10 Breakfast
  • 437 reviews 7/10 Cleanliness

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